Last Updated: June 2026
Welcome to Lilboo, a service provided and operated by Happy Zone Technology Co., Ltd. Our goal is to give you a fun, safe, and seamless experience while using our app. This Refund Policy explains how we handle refunds for all purchases, whether made through Apple or other authorized payment methods.
We want you to enjoy your experience, and we are here to help if something doesn’t go as expected.
1. Understanding Your Purchases
Lilboo offers digital products such as:
Coins or credits for in-app features
Premium content or subscriptions
Important: Digital items are delivered instantly after purchase. Please double-check before confirming any payment.
2. Refunds via Apple App Store
If you purchased through Apple App Store:
All transactions are processed securely by Apple.
Apple controls refunds for these purchases; Lilboo does not have access to Apple’s billing system.
Refund requests must be submitted directly to Apple via: Apple Report a Problem
Tips:
Cancelling a subscription via Apple stops future renewals but does not automatically refund the current period.
Apple’s refund decisions are final according to their policies.
3. Refunds via Third-Party Payment Providers
If you purchased through an external provider (credit/debit card, PayPal, or other authorized partners):
When a Refund May Be Approved
We carefully review all refund requests. Refunds may be granted if:
Your purchased digital content or coins were not delivered successfully.
You were charged multiple times for the same purchase.
A technical issue prevented proper use of your purchase.
Other exceptional situations reviewed by our support team.
How to Request a Refund
Send an email to lilboo-pay@aliboo.com with:
Your Lilboo User ID
Transaction ID or purchase receipt
Date of purchase
A brief description of the problem
Our team will review your request within 3–7 business days, and approved refunds will be returned to the original payment method whenever possible.
4. What Refunds Generally Do Not Cover
Digital content, coins, or credits that have already been used or delivered.
Purchases made accidentally after confirmation.
Requests due solely to a change of mind.
Already used subscription periods.
Note: This helps us ensure fairness and maintain smooth service for all Lilboo users.
5. Subscription Management
You can cancel subscriptions at any time through your Apple account.
Cancellation stops future payments but does not automatically refund the current period.
We recommend managing subscriptions carefully to avoid unintended charges.
6. Frequently Asked Questions (FAQ)
Q1: How long will it take to receive a refund?
A: For third-party payments, refunds are typically processed within 3–7 business days. Refunds via Apple are handled according to Apple’s review process.
Q2: Can I get a refund if I just changed my mind?
A: Generally no. Refunds are reserved for delivery issues, duplicate charges, or technical problems.
Q3: What if my purchase didn’t arrive?
A: Contact our support team with your User ID and transaction details. We’ll investigate and process a refund if approved.
Q4: Can I cancel my subscription mid-cycle and get a refund?
A: Cancelling stops future payments but does not automatically refund the current subscription period.
7. Contacting Support
We want to help you resolve any issues quickly. Please contact us for refund requests or other payment questions:
Email: lilboo-pay@aliboo.com
Information to include:
Lilboo User ID
Transaction ID / receipt
Date of purchase
Description of the issue
Providing full details helps us respond faster and accurately.
8. Policy Updates
Lilboo may update this Refund Policy from time to time. Any changes will be posted here with a new “Last Updated” date. Using Lilboo after updates means you accept the updated policy.